Cancellation & refund policy

Cancellation Policy

My Com Support works on an entirely customer centric methodology and we believe in working towards your happiness. In order to achieve this, we have a very simple cancellation policy. The process to initiate a cancelation request is by sending an email or a phone call to your account manager. You will immediately receive a confirmation from your account manager with the date of cancellation. Yes, it is as simple as it sounds. Our official policy on cancellation stands as follows:

  • The customer is solely responsible for canceling their account.
  • All the data stored with My Com Support will be archived immediately from all our servers but will be stored with us for future use. We guarantee your privacy will not be compromised in any case.
  • If the customer chooses to cancel their service during a month that they have already paid for, the cancelation will take effect immediately. My Com Support will not charge you after that period.

My Com Support, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service. This will be done if the customer is involved in any abusive behavior, tries to access any of our portals or servers or databases without authorization. We may also suspend or terminate your account in any case of data theft, or using our service for a PC that we dint register with us among other reasons. In any of the above mentioned events, My Com Support will deactivate your account and also your access to your PC support services. My Com Support may also terminate your service and cancel your account if the customer uses any software which is illegal.

My Com Support reserves the right to refuse service to any customer under various circumstances at any time.

Refund policy

We have an easy refund policy for both incident based plans and subscription based plans. In case of a subscription based plan, the customer can ask for a full refund in the event that My Com Support was not able to resolve any single issue within the first 30 days of the subscription. If My Com Support was able to resolve either one or more of your issues, the fees will no longer be refundable. Apart from this, My Com Support can accept or reject any claim for refund based on the particular case. My Com Support can also accept to provide a partial refund after deducting the necessary service charges.

In the case of incident based plans, refunds can be availed under the following circumstances:

  • The customer had all the prerequisites that were necessary to resolve the problem and yet My Com Support couldn’t solve the problem when the account was active.
  • The claim for refund should be made within 30 days that a My Com Support technician works on the same issue.
  • If the issue is out of scope for that particular plan, the customer can claim a refund.

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